An elderly care & senior living home
Keeping a senior living home clean is as much about gentleness and trust as it is about hygiene — and the team was struggling to hold a consistent standard across resident rooms and common areas.
1 facility · 10 months
Residents are older, many with delicate skin or lowered immunity, so harsh products and residue were a real concern. Cleaning routines varied by shift, families asked questions about what was being used, and the team had no single documented standard to point to.
We spent time at the facility, looked at resident rooms, washrooms and common areas, and reviewed the products, dilution and frequency in use. We found a mix of over-strong products in some places and skipped routines in others — more a question of habit than intent.
A gentle, documented hygiene routine: milder, residue-free products in resident rooms and washrooms, dosing set so staff couldn't over-use, and a simple cleaning cadence tied to each area's use. We trained the team hands-on, a little at a time, so it stuck.
The home now has one calm, consistent standard across rooms and common areas, and the team can answer families' questions about what's being used and how often. It's modest progress, but it's honest and repeatable.